How to Measure Training Results
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"by Jack J. Phillips and Ron Drew Stone Quantify the results of training—and calculate its ROI. In today's environment of tighter budgets and accountability, stakeholders increasingly want to know the end results of training in organizations. What did a training program add to the organization's performance and the bottom line? Did it work? If so, why? And if not, what should be done differently? How to Measure Training Results gives you the reproducible worksheets to answer these questions and many others. Build around the authors' ROI Process—a proven, systematic methodology for measuring and assessing the organizational impact of training programs—this hands-on resource will help you: Identify requirements and develop strategies to meet your overall measurement needs Develop evaluation and measurement processes for specific training programs Isolate the effects of training from other performance-improving factors Analyze results and identify changes in behavior and business impact Use data based feedback to improve effective training programs—and discontinue or improve ineffective programs Validate training programs by linking them to business performance measures ISBN: 007138792-7"
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